We create success in every aspect of modern DMO management utilizing the latest proven techniques in staff training and education. We help your team deliver:
- Stellar customer service
- Frontline, tour guide and volunteer services that customers love
- Respected community leadership
- Organizational structures to position your organization for success
Our personalized coaching and professional development training is led by TEI experts with decades of high-level experience in international tourism management and will help your staff operate smoothly, especially when challenges and crises arise. A sampling of our training includes:
- Ranger Training
- Tour Guide Training
- Best Practices in Sustainable Tourism Development
- Destination Assessment and Secret Shopper Programs
- How to Create a Destination Stewardship Plan, Framework and Lessons Learned
- Tourism and Crisis Communications
- Building Board and Council relations
- Residential Sentiment Surveys, Community Engagement and Feedback
- Visitor Center Operations
- Crisis Management
- Creating an Exceptional Organizational Culture Attracting Exceptional Talent
We customize each training module to your specific needs – empowering your staff to achieve team excellence and personal success.
Whether it is specialized training or a total team re-focus, TEI professionals are ready to help.
TEI has collected the best of the industry’s best – all supporting you, your destination and your next development steps. Our consultants collaborate with you to create sustainable, community-supported tourism and economic development grounded in an authentic sense of place, producing balanced economic growth, increased tax revenues and an improved quality of life.
